VAYRA Support

Last updated: 7 August 2026

VAYRA plans each day of your trip around your rhythm rather than around a map. If something is not working, or a suggestion is wrong, we want to hear about it — a single email genuinely changes what we build next.

Contact us: vayra@darast.nl

We reply to every message, usually within two working days. There is no ticket system and no bot — you are emailing the people who made the app.

Getting help quickly

When you report a problem, these three things let us fix it far faster:

What you expected to happen, and what happened instead
Your device and OS version (for example: iPhone 15, iOS 18.2)
Roughly when it happened, and which screen you were on

You do not need to send a screenshot, but it always helps.

Common questions

My itinerary suggests a place that is closed or does not exist

Itineraries are generated with AI, and AI is sometimes confidently wrong. Always check opening hours and availability before you rely on a suggestion. If a stop is wrong, use the correction option on the stop — that both fixes your day and teaches VAYRA something real about the place.

Trip generation failed or is taking a long time

Generation depends on external services and can be slow on a poor connection. Try again on a stable network. If it fails repeatedly, email us with the destination and dates you used.

VAYRA’s suggestions do not feel like me

VAYRA starts from your onboarding answers and sharpens every time you adjust a suggestion, skip a stop or rate a place. Early suggestions are the roughest ones. If something is plainly wrong, correct it in the app — corrections persist, and they are the fastest way to improve what you see.

Why does VAYRA want my location?

To find places near you, provide weather and routes, build Movement Maps, and check an Adapt change you chose to try. Nearby, weather, routing and Movement Map features can send coordinates through VAYRA’s backend and to the relevant service providers described in our Privacy Policy. Adapt position readings remain on your device; only the resulting distance or check status is sent to our backend. VAYRA never collects location in the background or shares your coordinates with other users. If you decline permission, the app remains usable and you can confirm an Adapt result manually.

How do I stop VAYRA learning from me?

Open Settings → AI learning and switch off “Learn from my adjustments”. That stops behavioural learning and also stops product analytics being sent.

How do I delete my account?

Settings → Privacy & Account → Delete account. This permanently removes your account and associated data. It cannot be undone. If you would rather we did it for you, email vayra@darast.nl.

Which languages does VAYRA speak?

English, Dutch and Portuguese. VAYRA follows your device language.

Does VAYRA book anything for me?

No. VAYRA is not a booking platform and never handles reservations or payments. It plans; you book.

Reporting a security or privacy issue

If you believe you have found a security vulnerability or a privacy problem, email vayra@darast.nl with the subject line SECURITY. Please give us a reasonable opportunity to fix it before disclosing it publicly. We will confirm receipt quickly and keep you informed.

Your data and your rights

VAYRA is built by Darast in the Netherlands, and your data is stored in the EU. Under the GDPR you have the right to access, correct, export, restrict, object to and delete your data. Full detail is in the Privacy Policy.

Who we are

Darast, the Netherlands · darast.nl · vayra@darast.nl